Joseph's Resume

Joseph Dominic Biscardi

Education: East Carolina University

• Date: May 2019
• B.S Information Computer and Technology
• Security Concentration

Palo Alto Networks

• Date: December 2018
• Accredited Configuration Engineer

Experience: Metallix Refining, Greenville, NC

• Date: April '21 - Present
• Metallix Refining
• IT Systems Specialist
• Monitor the company’s Cloud, Server, Backup and Network Infrastructure performance
• Protect the company and its operations against IT risks
• Perform regular checks on network and data security to keep the network optimized
• Setup users in O365 and Active Directory.
• Ensure security through access controls, backups and firewalls

LS Tractor USA, Battleboro, NC

• Date: May '19 - April '21
• LS Tractor USA
• System Administrator
• Install and configure software and hardware
• Manage network servers and technology tools
• Set up accounts and workstations
• Monitor performance and maintain systems according to requirements
• Troubleshoot issues and outages
• Ensure security through access controls, backups and firewalls

ITCS Student Services, East Carolina University, Greenville, NC

• Date: January '18 - May '19
• East Carolina University
• Student Lab Technician
• Image desktops and laptops to current versions of operating systems
• Provide technical support to computer labs across both campuses
• Complete inventory checks of labs
• Use a ticket-based system to complete tasks
• Assist with replacement and repairs of devices

Learning Resource Center, East Carolina University, Greenville, NC

• Date: August '16 - January '18
• East Carolina University
• Computer Lab Assistant
• Gather print jobs for students
• Provide support to 30 desktop computers
• Keep the lab in pristine condition through housekeeping
• Assist with transcription of videos

Ann's House of Nuts, Robersonville, NC

• Date: June '15 - August '18
• Ann's House of Nuts
• Help Desk Support Specialist
• Troubleshoot numerous electronic equipment throughout the facility such as laptops, computers, scanners, label printers, etc.
• Assist all personnel with any computer related issues received through the ticket based system.
• Create and delete user accounts through Active Directory
• Monitor ports in the server room
• Continuous learning from the IT Department

Community Involvement: D.H. Conley Club Lacrosse

• Date: February '17 - May '18
• Head Coach
• Coached 22 high school boys
• Set up practices and ran drills

Skills:

Computer:

• Microsoft Office
• MacOS
• Mosyle MDM
• Computer Hardware
• Python
• Java
• Powershell
• Windows Server
• Unifi
• PLC Programming
• SonicWALL
• Linux

Soft Skills:

• Strong work ethic
• Great communication skills
• Quick learner